Always answered
Lunch, nights, and overflow no longer go to voicemail by default.
Use case
Airtorch greets callers, answers the frequent questions, books when it can, and sends the rest to the right person.
Lunch, nights, and overflow no longer go to voicemail by default.
Transfers follow teams, hours, and what the caller actually asked for.
If nobody is free, the note includes a number and the reason for the call.
Callers say what they need. The agent routes them without a keypad maze.
Hours and staff differ by site. The greeting and the directory follow the number that was dialed.
See how many calls ended resolved, booked, or transferred, by location and by hour.
Start with one queue. Hear it on a test call before a customer does.