Operators first
The canvas is for the people who own the queue, not only for engineers.
Company
Airtorch builds voice agents for teams that still depend on the phone: clinics, carriers, insurers, shops, and the crews who roll a truck.
The canvas is for the people who own the queue, not only for engineers.
Transfers, live listen, and QA are part of the product, not an escalation afterthought.
Transcripts, tools, and scores are there so a change can be defended.
Call centers bought a phone tree, then a chatbot, then a dialer. None of them shared a record of what the caller was promised. Airtorch is one system for the conversation and the outcome.
A first production queue in weeks, with the metric named before the prompt is polished. We would rather contain one intent well than demo ten.
The company is remote-first, with implementation leads who sit with customers through go-live.
Start with one queue. Hear it on a test call before a customer does.