Order status
Read tracking and delivery windows from the system of record.
Retail
Airtorch looks up the order, starts a return when policy allows, and transfers the calls that need a specialist.
Read tracking and delivery windows from the system of record.
Start the return only when the window and condition match your rules.
Use the catalog and help center, and stop when the source runs out.
A product drop should not require a temporary call center. Overflow lands on the agent first.
The same agent can speak for ecommerce and for retail locations with different hours and stock rules.
Tone, disclosures, and what the agent must never promise are set once and scored afterward.
Start with one queue. Hear it on a test call before a customer does.