Warm context
The human hears who is calling, what was already resolved, and what still needs a decision.
Build
Airtorch agents brief the teammate who is about to join, answer their questions, and connect the caller only when that person is ready.
The human hears who is calling, what was already resolved, and what still needs a decision.
The agent confirms the teammate can take the call before the customer is bridged.
If nobody is free, the agent books a callback or keeps working the request.
Transfers fail when the next person starts from zero. Airtorch stays on the line long enough to summarize the conversation and the systems it already updated.
Send billing disputes to finance, clinical questions to a nurse line, and everything else back to the agent. Conditions live on the same canvas as the rest of the flow.
Every transfer stores who joined, how long they waited, and whether the caller stayed. That trail feeds QA and staffing reviews.
Start with one queue. Hear it on a test call before a customer does.