Developers
Glossary
Short definitions for the words used across Airtorch.
Agent
The configured voice, instructions, tools, and knowledge that handle a conversation.
Turn
One exchange: the caller speaks, the agent responds. Latency is measured across a turn.
Tool
A function the agent may call mid-conversation, such as a calendar lookup or a transfer.
Disposition
The structured outcome of a call, used by campaigns and by QA.
Containment
The share of calls that finished without a human, among the calls the agent was allowed to finish.