Use cases
Assign and update jobs
Airtorch takes the request, matches it to an available crew, and updates the customer when the window moves.
Ask the questions that matter
The agent asks your scoring questions, writes the answers to the CRM, and books time only for leads that clear the bar.
Answer and route every call
Airtorch greets callers, answers the frequent questions, books when it can, and sends the rest to the right person.
Outbound with an agent on the line
Airtorch places the calls, handles voicemail, and talks when a person answers — inside the pace and hours you set.
Resolve the repeat questions
Order status, account questions, and simple changes finish on the agent. Everything else arrives with context.
Coverage when you cannot pick up
Airtorch covers the line, takes complete messages, and books or routes when the request is in scope.
Replace the keypad menu
Callers say why they called. Airtorch routes, resolves, or collects digits only when a downstream system still requires them.
Fill the calendar from a call
Airtorch confirms the person is a fit, offers open times, and writes the meeting to the calendar before the call ends.
Compliant outbound conversations
Airtorch calls consented contacts, delivers the offer in your wording, and stops when someone opts out.
Start with one queue. Hear it on a test call before a customer does.