Custom fields
Define the outcomes that matter: booked, qualified, transferred, or unresolved.
Monitor
Airtorch extracts the fields you care about, tags the reason for the call, and sends the result to your systems.
Define the outcomes that matter: booked, qualified, transferred, or unresolved.
Cluster reasons so a spike in one issue is visible without reading every transcript.
Push the summary and captured fields into the CRM or ticket you already use.
Reviewers need the decision and the evidence. Analysis returns both, in a shape your warehouse can query.
When you change a prompt or a flow, the same metrics show whether the new version actually helped.
See the turn where callers leave, ask for a person, or go silent. That is where the next edit belongs.
Start with one queue. Hear it on a test call before a customer does.