Intake
Address, issue, and urgency are structured before anyone is assigned.
Use case
Airtorch takes the request, matches it to an available crew, and updates the customer when the window moves.
Address, issue, and urgency are structured before anyone is assigned.
Offer the job to the right technician based on skill and location.
Customers hear a real ETA instead of hold music.
Phone, web, and SMS requests land in the same job shape so dispatch does not retype them.
If a tech runs long, the agent calls the next customer and offers a new window.
The transcript and the booked window stay attached to the job.
Start with one queue. Hear it on a test call before a customer does.