Step-up checks
The agent verifies the caller before it reads account details.
Financial services
Balance questions, card status, and appointment setting stay on the agent. Exceptions reach a banker with the checks already done.
The agent verifies the caller before it reads account details.
Each function exposes only the operation that step of the call is allowed to perform.
Prompts, tool calls, and transfers are stored for review.
Locked cards, address changes, and disputes follow the path your risk team already approved.
Figures come from your core, not from the model. If the lookup fails, the agent says so.
Outbound programs carry consent flags and stop rules before the first dial.
Start with one queue. Hear it on a test call before a customer does.